Refund And Cancellation Policy

1. Overview

NemesisNet provides custom software development, consulting, and SaaS-based services. Due to the nature of digital and custom-built solutions, refunds are handled case-by-case under the terms below.

2. Eligibility For Refunds

• Project has not yet started.
• Service cannot be delivered due to technical or operational constraints.
• Mutual written agreement between NemesisNet and the client.
• For subscriptions, requests must be submitted within 14 days of initial purchase and before substantial use.

3. Non-Refundable Services

• Completed or partially completed custom development work.
• Delivered digital products, source code, or deployments.
• Consultation or advisory sessions already conducted.
• Any service where significant time or resources have been allocated.

4. Partial Refunds

If a project is cancelled mid-way, partial refunds may be issued based on the percentage of work completed and at NemesisNet's discretion.

5. Refund Process

• Contact: [email protected]
• Include project or transaction reference.
• Include reason for request.

Approved refunds are processed via the original payment method. Processing fees may not be refundable where retained by payment providers.

6. Processing Time And Cancellations

• Refunds may take 3-10 business days after approval.
• Before project start: full refund.
• After project start: billed proportionally to completed work.

Subscription services can be cancelled at any time, but cancellations do not guarantee retroactive refunds.

7. Retainers

Retainers are billed monthly in advance. As set out in the Retainer Terms & Conditions, retainer fees provide reserved service capacity for each billing period. Unused capacity does not accumulate or roll over.

• Monthly retainers may be cancelled with 30 days' written notice. The current billing period remains payable and services continue through the end of that period.
• No retroactive refund is available for a billing period in which services were made available, regardless of whether the Client used the reserved capacity.
• For clients covered by the Consumer Protection Act (CPA), additional statutory rights may apply. Nothing in this policy limits those rights.