Maintenance & Support
Keep your website or application running with ongoing maintenance and technical support.
What This Service Is
Routine troubleshooting and maintenance that does not constitute substantial application development. Covers routine updates, configuration changes, minor operational fixes, and troubleshooting.
If work requires substantial engineering effort — framework upgrades, architectural changes, feature development — it moves to the Development Retainer or is billed separately.
What You Get
- Troubleshooting and diagnostics
- Routine plugin and module updates
- Configuration changes
- Minor operational fixes
- Assistance diagnosing service issues
- Basic maintenance tasks within purchased allowance
What's Not Included
- Major application bug fixes
- Feature development
- Architectural changes
- Framework migrations
- Significant dependency upgrades requiring code changes
- New CI/CD systems
- Full observability implementations
If work requires substantial engineering effort, it becomes separately billable development or engineering work through the Development Retainer.
Pricing
Pay-As-You-Go
- No commitment required
- Billed per task or per hour
- Ideal for occasional fixes
Monthly Retainer
- Up to 2 hours included
- Priority scheduling
- Unused hours do not roll over
Custom Support
- Larger support requirements
- Ongoing weekly/monthly blocks
- Scoped after discovery call
How It Works
Request
Email or message your maintenance request with a clear description of the issue or change needed.
Quote
For tasks under 30 minutes, we proceed directly. For larger work, you receive a time estimate before work begins.
Deliver
Maintenance is completed and you receive a summary of what was done. Retainer clients get a monthly report.